Warranty Policy

Warranty Policy

At Sexplora, we believe in the quality of our products and want you to shop with confidence. That’s why we offer a 12-month (1-year) warranty on all eligible items, starting from the date of purchase.

What the Warranty Covers

  • The warranty applies to manufacturing defects or mechanical faults in products.

  • If your product develops a fault within the warranty period, you may be entitled to a replacement.

To request a warranty replacement, please email us at support@sexplora.co.uk with the following:

  • Your full name

  • Order number

  • Shipping address

  • A brief description of the fault and a short video showing the issue

What the Warranty Does Not Cover

Please note, the warranty does not cover:

  • Water damage to items

  • Accessories such as charging cables, earphones, or packaging

  • Damage caused by misuse, improper handling, or unauthorised repairs

Customer Satisfaction First

Although we stand firmly behind the quality of our products, our priority is always your satisfaction. If you encounter an issue, reach out to us and we’ll do our best to assist you.

Privacy Assurance

Your contact details and warranty request information will be handled with strict confidentiality. We never share your details with third parties. If you no longer wish to receive product updates or offers from us, simply click unsubscribe at the bottom of our emails or contact us directly to be removed from the list.

✨ At Sexplora, your trust and satisfaction mean everything. Shop confidently, knowing that we’ve got you covered.